It can begin with a single focused technology project, or as a comprehensive enterprise-wide initiative. It can range from integrating digital technology and digital solutions into existing processes and products, to reinventing processes and products or creating entirely new revenue streams by using still-emerging technologies. Infusion of the latest technologies into a company’s IT portfolio can help create new opportunities for revenue, including revenue streams from websites, mobile apps, upselling through chatbots and more. AI and sophisticated metrics can help identity new product and service opportunities based on customers’ website behaviors and buying patterns. And customers might simply be more inclined to purchase from companies that offer more options for doing digital business.
Blockchain provides total transaction transparency to those who require it and is inaccessible to those who don’t. Organizations are using blockchain as a foundation for superresilient supply chains and cross-border financial services transformations. Learn how Industry 4.0 can transform your operations, overcome common challenges and drive business results with AI and industrial IoT. Explore how CEOs are using generative AI and application modernization to drive innovation and stay competitive.
Digital transformation should enable organizations to innovate products and processes continually. Adoption of hybrid multicloud infrastructure provides access to the best digital tools and technologies as they emerge. Agile and DevOps practices enable developers to rapidly integrate these technologies into their applications and systems. Customers’ dependence on mobile devices drove the earliest digital transformation initiatives, transformed existing business models (for example mobile tickets and wallets) and created entirely new ones (for example, Uber). Today customers insist on doing more business through mobile apps, whether simply ordering lunch or dinner from their favorite restaurant, or managing their banking and investments.
AI and machine learning enable a computer or machine to mimic the capabilities of the human mind. AI learns from examples, recognizes objects, makes decisions and quickly processes large tasks. Generative AI applications can answer customer service inquiries, deliver content on demand, and perform other activities automatically and without human intervention, freeing employees for higher-value work.
Digital transformation domains
Seeing the US’ only tennis major in person is an amazing experience, but not every tennis fan can make it to New York. The US Open wanted to ensure that the 15 million-plus fans could experience the tournament’s hundreds of matches through the US Open app and website. The US Open used generative AI models to turn more than 7 million tournament data points into digital content that gave fans more context about the matching being played. Process optimization can help organizations lower costs, reduce waste (time, effort and materials), make better use of human capital, and help all stakeholders make smarter decisions faster. The digital certificate contains specific pieces of informationabout the identity of the certificate owner and about the certificationauthority. Find out how IBM uses AI to help the Recording Academy deliver improved digital fan experiences and better service to its members.
What is digital transformation?
They might also see a chance to disrupt a market or industry in their favor with a new business model—or have a need to respond to a disruptive competitor. But, most importantly, companies should create a digital transformation framework and monitor improvements through tracking key performance indicators (KPIs) to see if the work produces results. Organizations also use automation, and specifically robotic process automation (RPA), to perform repetitive tasks such as bookkeeping, sending invoices, or looking up or archiving records. Unlike AI, which can learn from data and perform tasks more accurately over time, RPA is limited to following processes that have been defined by a user or programmer. They plan their mornings knowing their phones tell them exactly how long it takes to drive to work, and their evenings knowing they can meet the food delivery driver at their door. They ignore customer service call center hours, knowing they can get answers 24/7 from a chatbot.
Processes
They stop saving receipts knowing that they can download their bank and credit card history at tax time (or anytime). Capitalizing on the IBM i support forcertificates is easy when you use Digital Certificate Manager, a free feature, to centrally managecertificates for your applications. Also, you can use DCM to create and operate your own local CA to issueprivate certificates to applications and users in your organization. The independent German gas and oil company knew that AI would help it better harness data generated from across the organization. While several internal business and corporate units had begun using AI, it needed a centralized initiative to deploy it at scale. One such deployment automated data extraction from 2,000 PDF documents, freeing up employees to focus on more impactful work.
It’s not just that customers expect to be able to do business anytime, anywhere and on any plinko slot device—today customers depend on it. Continually improving the customer experience is a competitive imperative for most organizations. Digital Certificate Manager (DCM) allows you to manage digital certificates for yournetwork and use Transport Layer Security (TLS) to enable secure communications for manyapplications. Digital transformation can uncover issues with legacy technology or existing cybersecurity measures that put an organization at risk. Adopting the latest security technologies can help an organization better detect and respond to threats, reduce successful attacks, and prevent or minimize any resulting damage. DevOps accelerates delivery of higher-quality software by combining and automating the work of software development and IT operations teams.
Digital certificates
The Korean manufacturing business conglomerate understood that even one successful cybersecurity attack might have devastating consequences. Its Doosan Digital Innovation (DDI) group consolidated multiple regional security operation centers (SOCs) to a unified, global SOC to streamline its security posture and deployed AI-based pattern matching. Customer experience, or CX, is the sum of customers’ perceptions resulting from all their interactions with a business or brand—online, in-store and in day-to-day life. Organizations are incorporating digital innovation into their products, and into the way their products are developed, produced and delivered. Whether you choose to customize pre-built apps and skills or build and deploy custom agentic services using an AI studio, the IBM watsonx platform has you covered. Blockchain is a distributed, permanent and immutable ledger or record of electronic transactions.